anznz.thepsc.comJones Lang LaSalle

OneView Service Centre Help Log In Employees click here for Single Sign-on Single Sign On Non-Employees Sign-in here User Name : Password : Log In Forgot your password? New Users New users can now self-register to use OneView Service Centre. The ANZ New Zealand registration key can be found on MAX Registration Key Register Welcome ANZ Property in conjunction with are introducing the ‘One View’ Property Service Centre across all Commercial and Retail properties in New Zealand, with the system activated and in use, from 4 April 2013 . Oneview Service Centre is a self service tool for ANZ staff to submit online service requests for property related maintenance and service such as: Air Conditioning Lighting Security Equipment Safes Fixtures & Fittings Doors & Barriers Appliances Roof Water Coolers Moves Cleaning Security Manned Locks Plumbing Moves & Relocations Furniture Electrical Fire Services & Equipment Other Waste Removal Help Desk Contacts Phone: 0800 404 445 Email: psc.anz@ap.jll.com IT Service Desk Phone: 0800 739 331 Printers, Scanners & Cash Counters Phone: 0800 739 331 ATM Hardware (AMC) & Cash Recycling Units (CRU’s) Phone: 0800 655 000 All critical and urgent service requests should be called through to the Property Services Centre by calling 0800 404 445 . OneView Service Centre should be used to log non-critical and non-urgent service requests. Refer to the Priority Matrix below. For any requests/issues related to One View Service Center application - Please email to PSC.DATAMGT@ap.jll.com Priority Description Response Time Completion Time Critical An event that may cause major property damage, is life threatening or causes a significant interruption to business. 1 hour 1 hour Urgent Events that reduce or impact operational efficiency or comfort and/or may cause property damage or injury. 1 hour 3 hours High Important but less critical requests 6 hours 24 hours Standard Requests for new items, minor annoyances and maintenance. 48 hours 3 business days Scheduled Requests that require advance notice, co-ordination of multiple contractors and date planning. 10 business days 10 business days Please Note: Response & Completion times are not cumulative and both start from the initial dispatch date/time of the work request. ANZ New Zealand Language Property Service Centre: 0800 404 445 English (United...